Insights

Handle With Care
Therapeutic Crises Intervention Calm Every Storm
SSI/SSDI Outreach Assessment & Recovery Intentional Peer Support
Motivational Interviewing
Suicide Screening & Safety Planning
MSW Internship Field Supervisor & Task Instructor

Founder & Principal Consultant
April 2023 – Present

• Operates a professional services consulting firm primarily focused on advancing communities in the work of ending homelessness

Director of Outreach & Coordinated Access
January 2022 – April 2023

• Partnered with executive leadership to develop organizational strategic plan
• Lead community engagement as the face of unsheltered homeless response to stakeholders
• Oversaw project management and provided and coaching to management level staff
• Provided subject matter expertise to partner agencies and communities

Board of Director
October 2021 – Present

• Organized staff to respond in real-time to natural disasters during the 2021 winter blackout, essential resources and health education at the start of the COVID-19 pandemic, and on-going disaster relief following Hurricane Harvey
• Developed a data driven outreach strategy to prioritize presence at hot spots based on housing referral density
• Created SEARCH’s Engagement Center to provide SEARCH street outreach clients with a dedicated access point for The Way Home process
• Designed program tracking and reporting mechanisms to demonstrate outcomes and improve story telling
• Established SEARCH’s research workgroup for program evaluation and quality improvement
• Worked closely with Downtown & Midtown districts to address the wide-spread development of encampments and guide law enforcement towards the housing first approach
• Assisted as Design Team Member for Houston’s Encampment Response Workgroup

Program Manager
November 2019 – January 2022

• Led a department with 30+ staff across 5 distinct teams: Street Outreach, Housing Navigation, SSI/SSDI Outreach Assistance & Recovery, Engagement Center, & Encampment Response
• Managed funding across 10 private and public grants, including budget planning, spending, and match
• Oversaw program design, implementation, process improvement, data quality/standards, and reporting for contracts with local foundations, CoC, City of Houston, TDHCA, SAMHSA, and HUD

Street Outreach Team Lead
May 2017 – November 2019

• Supervised, trained, and evaluated seven street outreach team members with a focus on Housing First
• Facilitated group meetings to evaluate target progress, staff client cases, assess/align strategy, and develop skills

Housing Navigator
July 2016 – May 2017

• Provided outreach and case management to assist chronically homeless individuals with accessing Permanent Supportive Housing (PSH)

Housing Case Manager
January 2016 – July 2016

• Provided case management at New Hope Housing for clients in PSH

Intake & Outreach Coordinator/Team Lead
February 2014 – July 2015

• Supervised, trained, and evaluated an interdisciplinary Assertive Community Treatment (ACT) team
• Implemented changes to meet requirements for transitioning onto Medicaid billing
• Provided outreach and case management to assist chronically homeless individuals with accessing housing

Behavioral Interventionist
January 2013 – February 2014

• Provided crisis stabilization interventions to support children with behavioral challenges in a residential setting

U.S. Bureau of Labor Statistics | Burlington, VT

Economic Assistant
January 2013 – February 2014

• Conducted regional surveys and generated reports for the development of the U.S. Consumer Price Index