Accomplishments
- Organized staff to respond in real-time to natural disasters during the 2021 winter blackout, essential resources and health education at the start of the COVID-19 pandemic, and on-going disaster relief following Hurricane Harvey
- Developed a data driven outreach strategy to prioritize presence at hot spots based on housing referral density
- Created SEARCH’s Engagement Center to provide SEARCH street outreach clients with a dedicated access point for The Way Home process
- Designed program tracking and reporting mechanisms to demonstrate outcomes and improve story telling
- Established SEARCH’s research workgroup for program evaluation and quality improvement
- Worked closely with Downtown & Midtown districts to address the wide-spread development of encampments and guide law enforcement towards the housing first approach
- Assisted as Design Team Member for Houston’s Encampment Response Workgroup
Program Manager
November 2019 – January 2022
- Led a department with 30+ staff across 5 distinct teams: Street Outreach, Housing Navigation, SSI/SSDI Outreach Assistance & Recovery, Engagement Center, & Encampment Response
- Managed funding across 10 private and public grants, including budget planning, spending, and match
- Oversaw program design, implementation, process improvement, data quality/standards, and reporting for contracts with local foundations, CoC, City of Houston, TDHCA, SAMHSA, and HUD
Street Outreach Team Lead
May 2017 – November 2019
- Supervised, trained, and evaluated seven street outreach team members with a focus on Housing First
- Facilitated group meetings to evaluate target progress, staff client cases, assess/align strategy, and develop skills
Housing Navigator
July 2016 – May 2017
- Provided outreach and case management to assist chronically homeless individuals with accessing Permanent Supportive Housing (PSH)
